“The art of taxation consists in so plucking the goose as to procure the largest quantity of feathers with the least possible amount of hissing.” (Jean-Baptiste Colbert)
Every business has to price what it sells. It is inescapable, yet also deeply misunderstood. This session explains that managers mostly characterise pricing as a tactical afterthought—an exercise in “running the numbers” that follows and is independent of the value-creating activities in the organisation. In fact, pricing decisions are as much about creativity and strategy as they are about dollars and cents. And prices educate and stimulate a market as much as they mark the value of a sale. Ultimately, the problem among managers is one of scope: there are multiple challenges and perspectives that must be recognised and tackled in order to improve this basic business skill. Getting all of it right can reveal unexpected opportunities to capture, communicate and even grow value in the eyes of paying customers.